Listening is to be Practiced
GRAND RAPIDS COUNSELOR MEETING February 13, 2024, 7 PM, Plymouth Hts
I’ll start with a short story about working in the automotive department with a shop boss at GRCC.
As the lab assistant, ! felt phycological hurt from the poor communications I had with the boss of the Job Training students.
There were many times when I did not know whose vehicle was in the service bays and then whether they were completed or what the students were suppose to be doing for the customer because the vehicle was not on the computer’s WIP program.
Some time I would sign in customer’s for repairs on their vehicles and they would not get looked at in a reasonable time even though I had gotten a sign work order from the customer, because I did’t ask the boss first because he was in the class with the students. Then I decided I would not accept any more customer jobs and just refer them all to the boss.
There has been a time when someone comes to get their vehicle and would like to pay, but their name and vehicle were not on the computer’s WIP program. I have no idea whether the students had even worked on this person’s vehicle.
It was very frustrating to me.
Listening Skills by Michele Dee Bee from Wedgwood Acres
• Some people can talk with no audience. Others do not share with others until the know them
• 4 stages for any skill
1. Unconscious incompetence = I do not know that I don’t know
2. Conscious incompetence = I know that I don’t know
3. Conscious competence = I know that I know how
4. Unconscious competence = It just comes natural
• How Well Do You Listen? A quick little self evaluation
When others are talking to me. . .